Guarantee Statement

Reprint / Refund Policy

We guarantee that our printed products will not be defective in accordance with industry standards. You may contact Copycave Inc. and a representative will be pleased to help address any general issues you may have with your print job.

If a defective product has been delivered or damages have occurred during shipping it will be reprinted by Copycave Inc. at no cost. Issues must be reported within 6 business days of receiving your order, if issues are not reported within 6 days of delivery it will be assumed that the order was received in satisfactory condition. Additional information may be requested such as photo evidence to determine whether a job qualifies for a reprint, if this evidence is not provided within the following 6 business days after our request then Copycave Inc. is no longer responsible for reprinting or refunding the purchase. Exact colour matching is not guaranteed and may or may not be grounds for a reprint (our products are printed on very high end equipment but exact colour matching cannot be guaranteed with any CMYK process printing). Copycave Inc. reserves all discretion in determining if a job qualifies for a reprint. Copycave Inc. is not responsible for orders placed on the wrong stock type or by a customer unfamiliar with the specific stock. If you are a new customer or are not familiar with the stocks we carry it is recommend to request a free sample pack prior to ordering to evaluate stocks and coating options.

If for any reason a job cannot be reprinted, Copycave Inc. will issue a full refund to customer within 7 business days of being notified of the issue.