Instructions / Frequently asked questions:
We have prepared the following guide to assist you with your electronic file preparation and submission. If you have a specific problem that is not covered in this guide, or have other questions, please feel free to contact us. Improperly prepared files can cause delays in production and/or undesirable results.
We have templates available for nearly every product available. Click here to visit our template page.
► Type is legible and crisp.
► Page layout is correct.
► Margins are set.
► Artwork matches the specified dimensions.
► Fonts are outlined.
► Avoid use of soft masks or transparency masks (flatten).
► Design does not use thin borders on the edge.
► Colours are in CMYK mode.
A 1/8" bleed zone must be added to each edge of all artwork. Total artwork size should be 0.125" larger than the final cut size. It is also important to keep all text and other important information at least 1/16" inside of the cut line to prevent accidental cropping.
Use of borders on the edges of your design is not recommended and if you choose to do so it is at your own risk. If your design uses a border we recommend using at least 1/4" border, thin borders risk having edges cut off.
Print previews are not a safe and sure measuring tool for colour accuracy. Colours may be effected by monitor calibration, screen resolution, lighting, or other factors. It is important to note that RGB or Pantone colours can experience a colour shift when converted to four colour process (CMYK). Please ensure your files are in CMYK mode before uploading to ensure best results.
► Please ensure your design is set up in vector or at 300dpi for best results.